Expectations not Rules

I've always considered myself a rules-based person but realize that its the rules that cause the problem.  This is because it creates limitations.  So, to remain true to myself and satisfy the rules-base environment that makes America tick, why don't we just meet and exceed expectations instead?  For example, being punctual isn't a rule, it's an expectation.  Timeliness translates to priorities and what a person does is important not only to the people around them, but to themselves.  It shows that you care and respect what is going on at that particular moment. 

Consistency!  I'd rather see someone misspell the same word over and over again in an email than to see the word spelled wrong half the time.  Furthermore, if you are going to be late, come in at the same time.  For example, if you are to be at work at 8am but come in at 8:30, the correction is simple.  Leave home 30-45 minutes sooner. 

Accountability-  What is it when a manager has to do the work of his staff?  It is because that manager is unsuccessful in holding his staff accountable and this is because there is an issue with respect and trust.  All have job descriptions and those descriptions need to be carried out by those doing the task.  Author, Jim Collins, tells us that your staff is like a bus full of riders.  Some people need to be moved to other seats on the bus (change their jobs or cross training) and others need to let off at the next stop (termination or resignation).  To hire and properly train the people necessary to serve customers in a start-up or with an established organization looking to expand its presence requires one to satisfy stepping from one plateau to the next making sure that everything is done right before moving on. 

Lastly, people deserve more than just lip service.  Managers who talk out of both sides of their mouth and say things that are just to appease their underlings on the short-term but have not thought the issue through on a sustainable level are setting themselves up for problems.  In the end, the underlings loose hope and feel cheated and move on.  A good manager doesn't build a positive reputation by discharging people, but rather by developing people.

Keep it simple stupid!  To meet my expections, simply be on time, consistent, accountable, trustworthy, and be genuine.

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