Van Halen, 2007 Rock n' Roll Hall of Fame inductees, are notorious for their bombatious performances on and off the stage and leading the way for arena rock of the late 1970s and 1980s. In 1980, the band embarked on their "The World Invasion Tour". This saw the birth of the legendary brown M&M contract rider. The band demanded M&M candies backstage with all of the brown ones removed. Only one documented case exists where the rider wasn't adhered to, a show at the University of Colorado in Pueblo, CO. The university paid dearly for their error. The band demolished their backstage dressing room causing thousands of dollars of damage.
The rider itself was genius. Its sole purpose was to ensure that venue and promoter personnel read the entire contract before each performance, and brown M&Ms backstage was an instant indicator they hadn't. If the venue couldn't perform a task as simple as removing a specified color of M&Ms, how could they be trusted to fulfill lighting, sound, and other technical requirements?
Are you committed to doing everything that you are responsible for? What indicators are you sending to indicate that you are adhering to the plan? As a service provider, the last thing that your customers can experience is a lack of commitment. Don't make the organization pay dearly due to your lack of commitment. Pay attention to the details so that you are "Committed to Excellence".
http://daniel-j-stone.blogspot.com (C) 2009-12
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